Plugin Version: 0.6.1
Confluence Version: 4.0
I got a license for Essentials Pack in the mail. When I install it (upload license), I am geting a "There are no valid licenses installed for this product" message. I tried twice, made sure the server ID was OK, but with both keys I get the same error.
Comments (3)
Feb 09
Gareth Wilson says:
Thanks for your question. I see from our licensing system that you have generate...Thanks for your question. I see from our licensing system that you have generated three licenses in total for two different server IDs. In all three cases you have entered your server ID with 15 characters, however a valid server ID contains 16. Please generate a new license with the correct and full server ID ensuring you don't omit the last character.
Feb 09
Adolfo Casari says:
Thanks for your response. I got a valid license, install it. The license icons ...Thanks for your response.
I got a valid license, install it. The license icons turn to green. When I try to use the Backup Manager (previously installed), I get this message:
This plugin requires a license. Please acquire a license from the Plugin Licensing Manager.
click that link and a get:
These plugins have been licensed by another product.
Plugins covered by this product: BackUp Manager
All icons are green.
Feb 10
Gareth Wilson says:
Hi Adolfo. Sorry to hear you're continuing to encounter issues. I'd recommend re...Hi Adolfo. Sorry to hear you're continuing to encounter issues. I'd recommend removing any of the previously installed licenses and then restarting Confluence. This shouldn't matter as the PLM is designed to apply valid licenses over others, but this might be an issue with the previous license problem. If you continue to encounter issues, a copy of your Confluence log will help us understand the context and cause of the problem. Thanks.